David Jackman

This post has been provided courtesy of ICA

July 12, 2021

How firms can protect vulnerable customers

Vulnerable customers have finally reached the top of the regulatory priority list. This comes as no surprise, as recent research [1] from the Financial Conduct Authority (FCA) revealed that, by October 2020, 27.7 million adults (53%) possessed some characteristics of …

September 11, 2019

Vulnerable Customers: The new hot topic

‘Vulnerable Customers’ is not a topic you can avoid if you are a compliance professional in the retail sector. While the UK may be leading in the implementation of new requirements, many other jurisdictions are incorporating or considering the principles …